Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotion we run, including welcome offers, deposit matches, free spins, cashback, reload offers, tournaments and loyalty rewards. By claiming a promotion you accept these terms and the terms published with that particular offer.

Each promotion also carries its own specific terms, which set out the qualifying deposit, the wagering requirement, the eligible games, the time limits and any maximum amounts. Where a specific term and these general terms say different things, the specific terms of that promotion take priority.

Our general Terms and Conditions, our Privacy Policy and our safer gambling rules continue to apply at all times. Nothing in these bonus terms affects your statutory rights as a consumer.

We hold a gaming licence and verify the identity of every account holder. Promotions are open only to verified players who meet the eligibility conditions set out below.

Promotions are available to registered account holders who meet all of the following conditions.

• You are 18 or over and resident in a country we accept.
• Your account is registered in your own name, with accurate details, and has passed our identity and age checks.
• You hold one account only. Duplicate accounts, and accounts opened from the same household, device or IP address, may be limited to a single claim per promotion.
• You have not excluded yourself from gambling, either with us or through a national self-exclusion scheme, and you have not asked to stop receiving promotional offers.
• You have made any qualifying deposit using a payment method held in your own name, and that deposit has not been withdrawn before the wagering was completed.

Some promotions are offered only to new players, only to selected players, or only through a particular payment method. Where that is the case, the condition will be stated in the offer. We may also exclude certain payment methods from qualifying deposits, and the cashier will show you which methods are eligible before you deposit.

Most bonuses carry a wagering requirement: an amount you must stake before the bonus, and anything won from it, can be withdrawn as cash. The requirement is shown as a multiple of the bonus, the deposit, or both, and the exact figure appears in the terms of the offer and in the bonus section of your account.

You can track your progress at any time in your account, where we show the amount staked so far and the amount still to go.

How different games count

Games contribute to wagering at different rates. The table below gives the general pattern; the exact contribution for each game category is published with the promotion.

Stake limits while a bonus is active

While a bonus or its winnings are in play, a maximum stake per spin, hand or round applies. The limit is shown in the terms of the offer and in the cashier. Staking above that limit may lead to the bonus and any winnings from it being removed, so please double-check the figure before you play.

You may also be asked to complete wagering on the eligible games listed in the offer. Play on excluded games does not count towards the requirement and, in some cases, may end the bonus.

Bonus funds are held separately from your cash balance. Where both are available, your account will normally use cash first, and the order in which funds are used is shown in the cashier.

1. Bonus funds cannot be withdrawn. Only winnings that remain after the wagering requirement has been met can be withdrawn, subject to any maximum conversion amount stated in the offer.
2. A maximum amount that can be won from a bonus or from free spins may apply. Anything above that amount is removed when the bonus is converted to cash.
3. Free spin winnings are usually credited as bonus funds and carry the same wagering requirement as the offer they came from.
4. Time limits apply. A bonus must normally be claimed within the period shown in the offer and wagered within a further set period. Unused bonus funds, unused free spins and any winnings still subject to wagering are removed once that period ends.
5. Withdrawing early ends the bonus. If you withdraw your cash balance before wagering is complete, the outstanding bonus and any winnings attached to it are forfeited.

You can cancel an active bonus at any time from your account. Cancelling removes the bonus funds and any winnings still tied to the wagering requirement, and leaves your cash balance untouched. If you are unsure what cancelling will do to your balance, please contact us before you confirm.

Withdrawals are released once our standard identity and payment checks have been completed, as set out in our general Terms and Conditions.

Promotions are intended for players who are gambling for entertainment. We may withhold, remove or recover a bonus, cancel winnings derived from it, and restrict or close an account where we reasonably believe that an offer has been misused.

Examples of misuse include:

• Opening or using more than one account, or acting together with other account holders to claim the same offer more than once.
• Providing false, incomplete or misleading registration or payment details.
• Playing in a pattern designed to secure a guaranteed return rather than to play the game, including low-risk or covering bets placed across opposing outcomes.
• Depositing and withdrawing with little or no play in between, in order to collect offers.
• Staking above the limit that applies while a bonus is active, or playing games excluded from the offer.
• Using software, automation or any fault in a game to gain an advantage.

Where a bonus is removed for these reasons, we will tell you and explain our decision. If a technical fault means a bonus was credited in error, we may correct your balance and, where needed, void the affected bets.

We may amend, suspend or withdraw a promotion, and may update these bonus terms, at any time. Changes take effect when they are published on this page, and the version in force when you claimed an offer continues to apply to that offer.

Gambling is for adults only. You must be 18 or over to hold an account or claim a promotion. You can set deposit, loss and session limits, take a time-out or self-exclude at any time from the safer gambling area of your account. If you have asked us to stop sending promotional material, or you have self-excluded, you will not receive bonus offers from us.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop allows you to exclude yourself from online gambling sites licensed in Great Britain through a single request.

If a bonus has not credited as you expected, or you disagree with a decision about an offer, contact our live chat or e-mail support@casinoplaywins.co.uk. Complaints are looked into under the process set out in our general Terms and Conditions, and we will keep you updated while we check what happened.