Contact Us

Our support team is available to players in the United Kingdom through two channels:

• Live chat - open 24/7 from any page on the site once you are signed in.
• E-mail - support@casinoplaywins.co.uk, for anything that needs documents or a written record.

Live chat is usually the quicker route; e-mails are answered in the order they arrive.

So that we can answer at the first attempt, please include the following details in your message:

• Your username, or the e-mail address registered to your account with us.
• The game, bonus or transaction that your message is about.
• The date and the approximate time at which it happened.
• Any error message you saw on screen, copied out word for word.

Most of the messages we receive fall into a few familiar areas:

• Account set-up, security and identity verification, including the documents we ask for.
• Deposits, withdrawals and the payment limits shown in your account.
• Bonuses, wagering requirements and the terms attached to a promotion.
• Technical issues, such as a game that will not load or a session that drops.

If your message is about safer gambling, you can set deposit limits, take a time-out or self-exclude from within your account, and we can help if anything is unclear. Free, confidential support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

If you are unhappy with something, write to support@casinoplaywins.co.uk with Complaint in the subject line.

We acknowledge every complaint in writing and reply once it has been looked into against your account records and the terms you accepted.