Privacy Policy

What personal data we collect

We collect the personal data we need to open and run your account, to confirm that you are who you say you are, to process payments and to keep the site secure. Some of it you give us directly when you register or contact us, and some is created automatically when you use the site.

Account and contact details

Your full name, date of birth and residential address.
Your e-mail address and mobile number.
Your username, password and the security details used to protect your account.
Your currency, communication preferences and the marketing choices you have made.
The deposit limits, time-outs and other safer gambling settings you set in your account.

Identity and age verification documents

We must confirm that every customer is 18 or over and is using their own identity before they gamble with us. To do that we ask for documents that evidence your identity, your age and your address, and in some cases documents relating to the source of the funds you deposit. We keep both the documents you send and the outcome of the checks we carry out on them.

Payment and transaction data

The amounts, dates and status of your deposits and withdrawals.
Partial payment method details in the masked form shown in the cashier.
Your stakes, wins, losses and game history.
Bonus claims and progress against any wagering requirement that applies.
Records of failed payments, chargebacks and payment disputes.

Device and usage data

Your IP address and the approximate location it indicates.
Your device type, operating system and browser settings.
Log-in times, session length and the pages and games you open.
Cookie and similar identifiers set when you visit the site.
Records of your contact with us, including live chat transcripts and e-mails to our support team.

Why we use your personal data and the lawful bases for it

We use your personal data for the purposes set out below and for nothing incompatible with them.

To open, run and protect your account and to provide the games and features available on the site.
To confirm your age and identity and to carry out the anti-money-laundering and source of funds checks required of us.
To process deposits, withdrawals and any adjustments to your balance.
To detect and prevent fraud, collusion, bonus abuse and unauthorised access to accounts.
To meet our legal, regulatory and record-keeping duties as the holder of a gaming licence.
To operate safer gambling tools, apply the limits you set and act where we see signs of gambling harm.
To answer your questions, handle complaints and keep a record of what was agreed.
To send offers, promotions and service messages where you have opted in to receive them.

The lawful bases we rely on

UK data protection law requires us to have a lawful basis for each use of your data. In plain words, these are the bases we rely on.

What we use your data for	The lawful basis in plain words
Opening and running your account, taking deposits and paying withdrawals	Because we need it to provide the service described in our terms, which form the contract between you and us.
Age and identity checks, anti-money-laundering checks, record keeping and reporting	Because the law and the conditions of our gaming licence require us to do it.
Preventing fraud, protecting the site and other customers, and looking into unusual activity	Because we have a legitimate interest in running the site safely and fairly, weighed against your privacy.
Marketing by e-mail, SMS or push message	Because you have given your consent, which you can withdraw at any time.
Contacting you about your play where we see possible signs of harm	Because our regulatory duties require it and because we have a legitimate interest in protecting our customers.

Withdrawing consent

Withdrawing consent to marketing stops promotional messages, but we will still send service messages about your account, payments and safer gambling, because those are not based on consent.

Who we share your personal data with

We share your data only where it is needed for the purposes above. We do not sell your personal data, and we do not pass it to other organisations for their own marketing.

Payment providers and banks, so that deposits and withdrawals can be processed and payment disputes settled.
Identity-verification, age-verification and fraud-prevention partners, which check the details and documents you give us against their own records.
The suppliers who provide our games, platform, hosting, security and customer support tools, acting on our instructions only.
Regulators, law enforcement, tax authorities and courts, where the law requires us to disclose information or where we must report suspicious activity.
The national self-exclusion scheme and other safer gambling organisations, where you ask us to register a self-exclusion or where we are required to share information with them.
Our professional advisers, where they need the information to advise us.

Where a provider processes data outside the United Kingdom, we allow the transfer only where the safeguards recognised under UK data protection law are in place, so that your data keeps an equivalent level of protection.

Reporting obligations

Where the law requires us to report a matter, we may be prevented from telling you that a report has been made or from explaining why an account has been restricted.

How long we keep your personal data

We keep your data for as long as your account is open and, after it closes, for the period the law and our regulatory duties require. The exact period depends on the type of record.

Account, verification and transaction records are retained after closure for the minimum period set by anti-money-laundering and gambling regulation.
Safer gambling records, including self-exclusion, are kept for at least the length of the exclusion and any cooling-off period that follows it.
Support messages and live chat transcripts are kept while they may be needed to resolve a query, a complaint or a dispute.
Marketing preferences, including any request to stop contact, are kept so that we can respect your choice.

When data is no longer needed for any of these purposes, we delete it or anonymise it so that it can no longer be linked to you.

Your rights and how to use them

Under UK data protection law you have the following rights over the personal data we hold about you.

Access - to be told what data we hold about you and to receive a copy of it.
Correction - to have inaccurate or incomplete details put right.
Erasure - to ask us to delete data we no longer have a reason to keep.
Restriction - to ask us to pause our use of your data while a question about it is settled.
Objection - to object to uses based on our legitimate interests, and to object to marketing at any time.
Portability - to receive the data you gave us in a commonly used electronic format.
Withdrawal of consent - to turn off marketing in your account settings, by using the unsubscribe option, or by writing to us.

To use any of these rights, write to us at support@casinoplaywins.co.uk or start a live chat on the site. We may ask you to confirm your identity before we act, so that your data is not disclosed to anyone else, and we will respond within the time limit set by law.

Limits on erasure

We cannot delete records we are required to keep, such as verification, transaction and self-exclusion records. In those cases we restrict our use of the data instead and explain what we have done.

If you are not satisfied with how we have handled your data or your request, you can complain to the Information Commissioner's Office, the UK supervisory authority for data protection. We would ask you to raise the matter with us first so that we can try to put it right.

Cookies and updates to this policy

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you allow it, to tailor the offers you see. You can set your preferences when you first visit the site and change them at any time, and you can also control cookies through your browser settings, although turning some of them off may stop parts of the site working. Our Cookie Policy explains the categories we use and what each one does.

We may update this policy when our services, our suppliers or the law change. The current version is always published on the site, and where a change materially affects you we will tell you by e-mail or by a notice in your account. If you have any question about this policy, contact us at support@casinoplaywins.co.uk or through live chat.