Cookies Policy

A cookie is a small text file that a website asks your browser to store on the device you are using. When you return, the site can read that file and recognise the settings, choices or session details saved earlier, so you do not have to start again each time.

We use cookies, and similar technologies such as pixels, tags and local storage, to keep the site working correctly, to keep your account secure while you are signed in, to understand how our pages perform and to make the information you see more relevant. Where this policy refers to cookies, it covers those similar technologies as well.

Some cookies are set by us and some are set by the providers that supply parts of our service, such as game suppliers, payment processing and measurement tools. Cookies that are not strictly necessary are placed only after you have given your agreement in the cookie notice shown on the site, and you can change that agreement whenever you wish.

We group cookies into four categories. Only the first is always on, because the site cannot be delivered safely without it. The other three are optional and depend on the choices you make in the cookie notice.

Strictly necessary

These cookies deliver the basic functions of the site and protect your account. They cannot be switched off in our systems, and they do not store information used for advertising.

• Signing you in and keeping your session open as you move between pages
• Balancing traffic across our servers so pages load for everyone
• Detecting unusual sign-in attempts and other signs of fraud
• Supporting the identity and age checks we must carry out under our gaming licence
• Recording the cookie choices you have already made

Performance and analytics

These cookies tell us how the site is used so that we can fix faults and improve the pages people rely on. The information is combined across many visitors and is used to understand patterns rather than individuals.

• Counting visits to a page and measuring how long it takes to load
• Showing where a journey, such as a deposit or a verification upload, is abandoned
• Reporting error messages so that our technical team can look into them

Functionality

These cookies remember choices you have made so that the site behaves the way you expect on your next visit. If you turn them off, the site still works, but you may need to set your preferences again each time.

• Remembering your display settings, such as language or layout
• Keeping recently opened games or sections easy to find
• Holding the state of live chat so a conversation is not lost when you change page

Marketing

These cookies are used to measure our promotional activity and to limit how often the same message is shown to you. We do not set marketing cookies for anyone who has self-excluded, and we do not use them to target people who have asked us to stop sending promotional material.

• Recording that a promotional message has already been shown to you
• Measuring whether a campaign led to a visit or a registration
• Keeping marketing content consistent across the pages you open on this site

You are in control of the optional categories. You can accept them all, refuse them all or choose category by category, and you can change your decision later without affecting your account.

1. Open the cookie notice on the site, which appears on your first visit and can be reopened from the cookie settings option in the footer.
2. Choose the categories you are happy with. Strictly necessary cookies remain on, as the site cannot run without them.
3. Save your choices. They are stored on the device and browser you are using at the time.
4. Repeat the steps on any other device or browser you use, as settings are not carried across.
5. Clear your browser data if you want to remove earlier cookies as well as change your future choices.

Your browser gives you a further layer of control. The exact wording differs between browsers, but the privacy or security part of the settings menu will usually let you:

• See which cookies are stored and delete some or all of them
• Block cookies from all sites, or from third parties only
• Clear cookies automatically each time you close the browser
• Set an alert so you are asked before a new cookie is stored

Mobile devices also offer advertising controls in their own system settings, which limit how measurement identifiers are used by apps and sites.

Turning off optional cookies is straightforward and will not stop you playing. Blocking strictly necessary cookies in your browser is different: the site relies on them for sign-in and security, so parts of it may stop working.

• You may be signed out repeatedly or unable to sign in at all
• Deposits, withdrawals and document uploads may not complete
• Settings such as language or display options will be forgotten between visits
• Some games and pages may fail to load or may show an error

We update this policy when the cookies we use change, when a new provider is added or when the law requires it. The current version is always the one shown on this page, so it is worth looking over it from time to time.

If you have a question about this policy, want to know more about a particular cookie or would like help changing your settings, you can contact us in the following ways:

• Live chat on the site, available from any page once you are signed in
• E-mail support@casinoplaywins.co.uk for general questions about cookies and settings
• E-mail privacy@casinoplaywins.co.uk for questions about how cookie data is handled or to exercise your data rights

If gambling has stopped being a pastime for you, free and confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and you can block yourself from licensed online operators in Great Britain through GamStop. Our own deposit limits, time-out and self-exclusion tools are in the responsible gambling part of your account and take effect as soon as you confirm them.