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Terms & Conditions
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Acceptance of these terms and changes to them
These terms apply each time you log in, place a bet or use any part of the site. By opening an account, or by continuing to use one you already hold, you confirm that you accept them.
Other rules sit alongside these terms and form part of the same agreement: the rules of an individual game, the terms published with a promotion you have opted into, and our privacy and cookie notices. Where a promotion's own terms say something more specific, those terms apply to that offer.
We may update these terms from time to time, for example to reflect a change in the law, in our payment processes or in the games we offer. The current version is always published on this page. We will tell you about material changes by e-mail or by a notice in your account before they take effect, and if you do not wish to accept a change you may withdraw your balance, subject to the checks below, and close your account.
Eligibility and your account
Age and residence
You must be at least 18 years old to hold an account with us. If we find that an account is held by someone under 18, we will close it, void any winnings and return the deposits. Our site is intended for players in the United Kingdom, and it is your responsibility to make sure you may lawfully gamble from wherever you are when you log in.
One account per person
Each person may hold one account only. Where we identify duplicate accounts - including accounts opened under another name but sharing an address, device or payment method - we may close the extra accounts and remove any bonuses or bonus winnings claimed through them.
Accurate details
The details you register with must be your own, complete and correct. Please keep your name, address, e-mail address and payment details up to date in your account, as out-of-date information is the most common reason a payout or a check is delayed.
Keeping your login safe
Your username and password are personal to you. Do not share them and do not allow anyone else to play on your account. Tell us straight away if you think someone else has your details and we will help you secure the account; until you do, bets placed with your login are treated as yours.
Verification of your identity and funds
We hold a gaming licence and are required to know who our players are. Before your first withdrawal we will verify your identity, your age and your address, and we may repeat these checks at any time while your account is open.
- Photographic identification showing your name and date of birth.
- A recent document confirming the address registered on your account.
- Evidence that the payment method you are using belongs to you.
- Where we are required to ask, information about the source of the funds you are gambling with.
Documents are handled by our verification team and stored securely, as described in our privacy notice. While a check is outstanding we may pause withdrawals and, where we must, limit play on the account. We ask only for what we need and we will tell you as soon as the check is complete.
If checks cannot be completed
Where we are unable to verify an account, we may keep it restricted and return the funds to the source they came from rather than pay them out.
Deposits, withdrawals and bonuses
Paying in
You can pay in using the methods shown in the cashier when you are logged in. Funds must come from an account held in your own name. Minimum and maximum amounts, processing times and any fees are shown in the cashier at the time you make the payment.
Taking money out
Wherever it is possible, we return funds to the method you used to deposit. Where that method cannot receive a payment, we will pay to another method in your own name. Withdrawals are released once your account is verified and any pending checks are complete, and the limits that apply to you are shown in your account.
We may hold a withdrawal while we look into unusual play, a disputed payment or a security concern. If that happens we will keep you updated until the matter is settled.
Bonuses and promotions
Every offer carries its own terms, published with the offer. In general those terms set the wagering you must complete, the maximum stake allowed while a bonus is active, which games count towards wagering and the date the bonus expires.
- Wagering must be completed before bonus funds, or winnings from them, can be withdrawn.
- Stakes above the maximum stated for an offer may be void.
- A bonus that reaches its expiry date is removed, along with any winnings still attached to it.
- Offers are for your own personal play and cannot be transferred.
Where promotions are taken advantage of - through multiple accounts, betting patterns designed only to clear wagering with little risk, or play co-ordinated between accounts - we may cancel the bonus and any winnings from it. Your own deposited funds remain available to withdraw.
Safer gambling, closing and suspending accounts
Gambling should stay something you enjoy and can afford. Your account includes deposit limits, loss and session limits, reality checks, time-outs and self-exclusion. A request to lower a limit takes effect straight away; an increase takes effect only after a cooling-off period. Free and confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and you can exclude yourself from all online operators licensed in Great Britain through GamStop.
You may close your account at any time by asking us in live chat or by e-mail. We will pay out any remaining balance once our checks are complete.
| Reason | What happens |
|---|---|
| You ask us to close it | We close the account and return any balance to a method in your name. |
| You self-exclude or take a time-out | Access is blocked for the period chosen and cannot be lifted early. |
| A long period of inactivity | We contact you first and tell you how to reclaim any remaining balance. |
| A breach of these terms | We may suspend play while we look into it and close the account if the breach is confirmed. |
Complaints, liability and governing law
If something goes wrong
Write to us at support@casinoplaywins.co.uk or raise the matter in live chat. Please include your username, what happened and when. We acknowledge complaints promptly and give you an answer within a reasonable time, keeping you informed if a matter takes longer to look into.
If you are not satisfied with our final answer, you may refer the complaint to the independent dispute resolution service we are required to use. We will tell you how to contact them and provide what you need to take the matter forward, at no cost to you.
Our responsibility to you
We provide the site with reasonable care and skill, but we cannot promise that it will always be available or entirely free of faults. We are not responsible for losses caused by your own device or internet connection, or for losses that were not reasonably foreseeable. Where a game or a transaction is affected by an obvious error or a technical fault, we may void the affected bets and return the stakes. Nothing here limits any liability that cannot be limited by law, or affects your rights as a consumer.
Governing law
These terms, and any dispute arising from them, are governed by the laws of England and Wales. If any part of them is found to be unenforceable, the remaining parts continue to apply.
